Carol Fracassi
Carol Fracassi is the Chief Experience Officer dedicated to advancing patient-centered care and enhancing outcomes for both patients and providers. Her leadership is rooted in a strong commitment improving the holistic care experience for all populations.
With over 25 years as a proven healthcare executive, Carol’s passion lies in transforming care delivery through technology, analytics, and a relentless focus on quality outcomes. She has a strong track record of driving digital innovation and leading product strategies that prioritize patient needs and elevate the provider experience.
Most recently, Carol led the development and nationwide adoption of a transformational platform and operating model that delivers higher quality care at lower cost—making a meaningful difference for millions of Americans across diverse communities. She has championed solutions that advance whole-person care, streamline operations, and reduce barriers for patients and care teams alike.
Chief Experience Officer
By actively incorporating user feedback, leveraging analytics, and harnessing artificial intelligence, Carol has improved patient communication, reduced administrative complexities, and increased access to essential care services. Her experience spans clinical, administrative, and payer operations, always with an unwavering focus on delivering better health outcomes for all.
Carol holds a BA in Business Administration with a concentration in Entrepreneurship—a foundation that fuels her drive for practical innovation and measurable impact.